Personal Products & Services Help - Managing & Using Your Card : i am a merchant who would like to offer securecode to my customers.: when you correctly enter your securecode when making a purchase at a participating online merchant, you confirm that you are the authorized cardholder and your purchase will be completed.: what should i do if i can't remember my securecode?: whether you're the victim of credit card theft, have lost your card or just need help locating an atm, we're here to assist you 24 hours a day, 365 days a year. if you were to pay at the pump, the electronic terminal at the pump may be programmed to confirm that you have a sufficient available balance on your card to pay for an average purchase of gas.: do i have to pay a fee for bill payment using a mastercard?: can i reload any prepaid card at mastercard repower merchants? these fees are not allowed on debit mastercard or mastercard prepaid cards.: yes, just tell the cashier in advance how much to deduct from your prepaid card and how much you will pay using an alternate payment method. care should be taken with your contactless enabled card as with any credit card. you will need to remove the card to perform a transaction and touch the contactless reader.: an issuer could offer p2p payment services by leveraging the mastercard send api to allow their cardholders to send and receive payments with their friends and family. who support the card swipe reload method will have "card swipe" listed next to their names and those who enable mastercard repower reloads through the green dot® moneypak card will have "moneypak" listed.: please be advised that mastercard does not attempt to contact individuals to request personal information including credit or debit card account information. they will be asked to enter an sms code on the next screen.: what if i did not receive an sms/text message with my securecode pin?: typically, when you tap your card/device at checkout, it must be within an inch or two of the contactless symbol on the terminal at the counter. you are certain the card is lost, simply call us back and have the card cancelled permanently, or if you find the card, call us to have the temporary hold removed. the bank may place a “hold” against the card value for the anticipated purchase amount. typically, there is a customer service number for your financial institution on the back of the card.: interchange rates are fees paid by acquirers to card issuers on purchase transactions conducted on payment cards. you will find their contact information on the back of your mastercard and on your billing statement. if you believe that your question can only be answered by mastercard, click here to submit your question. i use my card at retailers that accept mastercard but don't have contactless terminals?: what if i don't agree with a payment amount made to a biller/service provider on my mastercard statement?, the biller will ask for your mastercard account number and the expiration date. can i use my gift card to withdraw cash from an atm or get an over-the-counter cash withdrawal? note the foreign exchange fee is waived for platinum credit cardholders. it takes the security of a physical emv chip and applies it to non-card environments including proximity, mobile and internet payments.: we recommend that you contact the financial institution that issued your card to determine the currency conversion charges that are applied to foreign transactions.: if you possess contact information for someone who has committed fraud on a mastercard account, please contact your merchant service provider for assistance in reaching the financial institution that issued the mastercard account. a magnetic stripe terminal:Use your chip credit card just like you use your magnetic stripe card. you believe that your question can only be answered by mastercard, click here to submit your question.: once you've registered and created your own private securecode, you will be automatically prompted by your financial institution at checkout to provide your securecode each time you make a purchase with your registered credit card or debit card at a participating online merchant. we have an australian mobile number recorded for any cardholder then they will be automatically registered for sms code. however, the expiration date on the plastic card itself will be between five and seven years, depending on how and where the cards were purchased. mastercard has many different levels of support and expertise available to help a company market its co-brand card and grow its business.: purchases made with contactless will be displayed on your statement just like any other purchase you make with a card.: type in a city and state, or a zip code to search for a retail location nearest you. can i make a purchase for more than the amount remaining on my gift card? it is possible that the gift card’s available balance was less than the purchase amount.: please visit your financial institution's web site for the terms and conditions specific to your card. in some countries, particularly in europe, merchants may be more familiar with accepting chip cards.: reloadable mastercard prepaid cards are the only cards that can be loaded using the mastercard repower load network. you will need to register your gift card if you plan to use it for online or catalog purchases, because many websites use address verification for security purchases. what happens when i have spent all of the funds on my gift card? you can find their contact information on the back of your mastercard and on your billing statement. a mastercard cardholder, you are not responsible for unauthorized purchases charged to your account.. bank account via a debit card regardless of the brand. you can further narrow down the list of mastercard repower merchant locations by providing a street address. security reasons, bankwest can only send cards to a residential address.: electronic versions of the mastercard brand mark are available from the mastercard brand center for download.: why was i charged a higher amount at the pump because i used my mastercard? these fees are not allowed on debit mastercard or mastercard prepaid cards. code where monthly mastercard account statement is mailed or zip code of primary cardholder. there is no other contactless card near the reader at the same time you are performing your transaction.: what happens if i lose an item that i purchased with a mastercard? if you are using contactless card or fob, it is always on and ready to use. you can always contact the mastercard assistance center either toll-free at 1-800-627-8372 or collect at 1-636-722-7111. happens if i am travelling when my card is due to expire?: can i reload any prepaid card at mastercard repower merchants?., apply a surcharge to all world mastercard cards regardless of the card's issuer but not standard mastercard credit cards). there should be a phone number on the back of your card or on your monthly billing statement.. locations where you can get or reload a prepaid card. you can always contact the mastercard assistance center toll free at 1-800-627-8372 or 'collect' by dialing 1-636-722-7111. mastercard recommends that issuers support all cards when migrating to transaction code 28 to prepare for future service enhancements. you can always contact the mastercard assistance center either toll free at 1-800-627-8372 or collect at 1-636-722-7111.: a co-brand program is a partnership that brings together mastercard, a mastercard-issuing financial institution and a suitable partner company wishing to grow its business.: use your chip card at the same merchants you do now -- either by inserting the card into terminals that are chip-enabled or swiping your card.: if you registered your mastercard everyday prepaid card, your issuer can use the information you provided during registration to issue a replacement card. reader enabled – atms where credit and debit cards with chip and/or magnetic stripe can be used. typically, there is a customer service number for your financial institution on the back of the card. you can always contact the mastercard assistance center either toll-free at 1-800-627-8372 or collect at 1-636-722-7111.: merchants can charge a surcharge to customers who pay with mastercard-branded credit cards. it can also help you to expand the geographic reach of your business by selling to customers in countries where online debit cards are more widely used than credit cards. the value of the returned merchandise will be credited back to the card. to card breaches, mastercard cannot determine which merchant transaction caused a card breach since this data is not generally provided to us.
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Citi® Diamond Preferred® Credit Card -
: how can i get the name of the merchant where my card account was compromised?: mastercard nearby is available on the app store for iphone and the google play store for android phones, as well as the windows phone store and the windows store for a windows pc or tablet. if you had sufficient funds on the gift card when you attempted to make the purchase, then the debit is a temporary debit. you will also receive your personal identification number (pin) when you activate your gift card. this and other card design details will be determined by the partner and the card issuer.: a mastercard representative will be able to assist you in filing a lost or stolen card report. many mastercard prepaid gift cards sold in retail locations are automatically activated when the card is purchased. please note that if your financial institution is not listed, it does not offer securecode.: we recommend that you contact the financial institution that issued your card to determine the currency conversion charges that are applied to foreign transactions. your card has been reported lost or stolen - we will reorder you a new credit card. however, the moneysend mandate includes all consumer cards: debit, credit and prepaid.: mastercard receives location information from financial institutions and directly from transaction data. a service provider sends funds to a debit account using transaction code 28, the issuer of the receiver's debit card is paid a share of network fees. after you tap your contactless card or device at checkout, payment details are sent wirelessly to the mastercard network. can use your contactless credit card anywhere mastercard contactless is accepted. every transaction is processed through the secure bankwest and mastercard networks. an sms code to confirm your identity and you’re done. they identify the issuing institution for each cardholder account and enable transactions to be properly routed. we know that secure products and services are essential to the trust that our customers, cardholders, merchants and other partners place in us.: mastercard appreciates the concern and diligence you are taking to protect your finances as it relates to credit cards and the inquiry regarding a card account breach that has impacted you directly. certain merchants will also have the ability to read your card's balance for you. there is a customer service number listed on the back of the card. if you believe that your question can only be answered by mastercard, click here to submit your question. some retailers support the card swipe method, which enables you to add funds in-store by asking the cashier to swipe your card. additionally, mastercard has increased penalties to processors to help ensure each of these companies protects cardholder data with extreme care and diligence.: if your dispute case was denied, the financial institution that issued your mastercard will be able to explain the reason. if your card does not have your name on it, then you need to register your card before making an online or catalog purchase. how do i register my visa gift card and why is card registration important? you can activate your visa gift card by calling 1-877-855-8719 (toll-free, 24 hours a day, 7 days a week) from within the united states. some merchants — for example, restaurants, mail-order companies, and cruise lines — require that the gift card’s available balance is greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. far from the contactless reader should i hold the card? typically, there is a customer service number on the back of each card that you can call. you can find your issuer's contact information on the back of your mastercard and on your billing statement. you can also contact the mastercard assistance center either toll-free at 1-800-627-8372 or collect at 1-636-722-7111. depending on the card you use, you may also be able to earn rewards.: what information will i need to have available to pay taxes with my mastercard? are there any other usage restrictions on my gift card? this means that many merchants won’t complete an internet, mail, or telephone transaction if the data provided by the purchaser does not match with the information that the bank has on file about the cardholder. a stronger, identity check is required, then everyone will see the screen below once the credit card details have been entered. grab the 6 digit code in the text and retype this in the enter sms code box and click submit. customers can still choose to either swipe or insert your card and enter your pin for overseas transactions. you should also check with the financial institution that issued your card to determine their atm fee policies.: if you have lost your card or suspect unauthorized activity on your account, contact the financial institution that issued your card immediately. you may change the pin for your card by calling 1-877-855-8719 and following the prompts. make sure you have your card in front of you, as you will need the 16-digit gift card account number and the three-digit code on the back of your card. however, we recommend that you keep your gift card in case you need to return merchandise for credit. range of debit mastercards can be used in over 33 million locations worldwide (wherever you see the mastercard® logo) creating an easy and hassle-free way for making payments and accessing money when travelling overseas. meta tags or code or other devices containing any reference to the company, the website or the service (or any trademark, trade name, service mark, logo or slogan of the company) to direct any person to any other website for any purpose. i find my card after i have reported it lost, can i keep using it instead of getting a new card? an sms code to confirm your identity and you’re done. make sure their card/device is within 2 cm (1 inch) from the terminal and you hear a beep or see a change in the light. you are unsure about the location of your card but don’t want to have it cancelled permanently, please call.: no, if a contactless payment is authorized, online or offline, the merchant still receives a payment guarantee, even for transactions below the contactless cvm limit with no cardholder verification.: do i have to activate and register my prepaid card before using it? in the united states, this charge for mastercard typically ranges from 1.: click here to find retailers that will enable you to get cash back when you make a purchase with a debit mastercard. if you do not select your own pin online a new pin will be sent to you in the mail within 8 working days from receiving your credit card. balances how will i know the original value of my gift card? typically, there is a customer service number on the back of the card that you can call.: prepaid travel cards work just like all mastercard prepaid cards, which means you can spend up to the value placed on the card anywhere debit mastercard is accepted.: you will need to register the new card for securecode.: my available card balance will not cover my purchase amount. that we can arrange to have a replacement card ordered for you. if you believe that your question can only be answered by mastercard, click here to submit your question.: also referred to as a merchant bank, an acquirer is a financial institution that is licensed by mastercard to help a merchant accept mastercard payments. out where you can use your gift card, current balance, expiration, fees, what to do if you have any trouble, and more.: the mastercard atm network is only a phone call away, giving you access to cash wherever you go. be sure to check with your card issuer to ensure that these types of transactions are permitted. you can always contact the mastercard assistance center either toll-free at 1-800-627-8372 or collect at 1-636-722-7111. online and telephone purchases require that the billing address for your purchase match the address on file for your gift card. for purchases above this limit, pin code or signature is required. zero liability provides coverage if your card has been used fraudulently.: if you have a problem using your card at an atm that carries the mastercard, maestro or cirrus brand mark, we will investigate.: do i have to treat my mastercard contactless card or device in any special way?: mastercard cardholders have access to more than one million atms around the world.: you will be able to use any of your existing mastercard credit or debit cards, as long as the cards are from a participating financial institution.: check your gift card, the receipt or related packaging for any specific activation instructions.
Credit Card Safety Tips, Online Shopping Tips, Avoiding Identify Theft: are merchants allowed to ask me to provide identification to use my mastercard? type in a city and state, or a zip code to search the thousands of retail locations for the one nearest you. to locate an atm that accepts mastercard, maestro and cirrus brands. card is due to expire, how do i get a new one?: you may be prompted to reset your securecode or you can contact the customer service number for your financial institution, which is typically found on the back of your card. if the anticipated purchase amount is greater than the actual purchase amount and you do not have enough money on the card to pay the anticipated purchase amount, the merchant may decline your card. november 2014, mastercard announced the required technical updates to add the 2-series bins to its supply. if i have friends or family as additional cardholders on my card?: mastercard does not contact individuals to request personal information including credit or debit card account information. or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment. call to speak with a representative regarding:Emergency replacement cards. you must promptly update all information to keep your billing account current, complete and accurate (such as a change in billing address, card number or expiration date), and you must promptly notify the company if your payment method is canceled (including if you lose your card or it is stolen), or if you become aware of a potential breach of security (such as an unauthorized disclosure or use of your name or password).: how can i get a replacement for a lost or stolen atm card?: you can use your mastercard prepaid gift card anywhere debit mastercard is accepted - that's millions of locations worldwide from retail stores to online, mail and phone orders.: in the atm locator, enter a city, or a zip code. keep your gift card in case you need to return merchandise for credit. you can always contact the mastercard assistance center either toll free at 1-800-627-8372 or collect at 1-636-722-7111. mastercard send is unique: funds can be transferred to virtually all debit cards in the u. the chip contains information that is encrypted making it extremely difficult for the card to be copied or counterfeited.: if you used a mastercard for a purchase from a business that has filed for bankruptcy, you can file a disputed transaction with the financial institution that issued the card. however, if wells fargo did not have your current address on file, then any balance remaining after the card expiration date was reported and remitted as unclaimed property in accordance with applicable law.: if you believe that you have information about a person who has committed fraud by using your mastercard without your permission, please contact the financial institution that issued your card.: it is recommended that you review the paper or electronic bill that your biller provides prior to any payment being made with your mastercard.: merchants can charge an extra fee to customers who pay with mastercard branded credit cards, where permissible by law. however, if you use your card to purchase gasoline, we recommend that you pay inside the station, not at the pump. will need to keep it separate from your bankwest mastercard when using it. the three parties work together to create a card program that is then marketed to the partner company's customer base.: mastercard appreciates the concern and diligence you are taking to protect your finances. mastercard establishes its interchange rates, which are a necessary and efficient method by which mastercard maintains a vibrant payments network. it to bankwest card services, reply paid, po box 8411, perth bc wa 6849; or. my internet purchase was declined even though there was a sufficient balance, but my gift card was still debited. what happens if i return an item purchased with my gift card? has introduced a program called quick payment service (qps) which eliminates the need for cardholders to sign or enter a pin when making a transaction of or less at participating merchants. if you believe that your question can only be answered by mastercard, click here to submit your question.: i no longer have my mastercard, how do i report the card as lost or stolen? you can always contact the mastercard assistance center either toll-free at 1-800-627-8372 or collect at 1-636-722-7111. however, mastercard has a dedicated staff of highly experienced co-brand specialists who can help a company evaluate and establish a co-brand partnership that will meet the objectives of all parties involved. typically, there is a customer service number for your financial institution on the back of the card. the transaction has been accepted, your card will be returned to you with a receipt. the value of the returned merchandise will be credited back to your card. rather than swiping your card, you insert your chip card into the terminal to complete the transaction.: if have a mastercard securecode, you must contact the financial institution that issued your mastercard if you encounter any issues. viruses, time bombs, trojan horses, cancelbots, worms or other harmful, or disruptive codes, components or devices;. see the agreement that came with your gift card for further details on gift card usage. we take each card breach very seriously and work closely with investigative agencies. the purchase amount will automatically be deducted from the card balance.: most participating merchants will display the mastercard securecode logo on their site. you can always contact the mastercard assistance center either toll-free at 1-800-627-8372 or collect at 1-636-722-7111. all you do is 'tap' your card on the contactless reader, wait for the green light and then 'go'. you can also use your card to pay bills online. your bankwest card has the logo just above the account number on the right hand side of your card then you can complete contactless payments. you can always contact the mastercard assistance center either toll free at 1-800-627-8372 or collect at 1-636-722-7111.: if you believe that a transaction posted to your account is fraudulent, you should immediately contact the financial institution that issued your card. out where you can use your contactless-enabled card or device to make a purchase.: you can make purchases on your prepaid gift card until the value of the card has been depleted, or until the expiration date shown on the card. not, as once you card has been reported lost or stolen it cannot be reactivated.. if you know your card is due to expire around the same time as you plan on travelling, we will need to issue you a new card prior to the expiry date to ensure you have access to your funds whilst overseas. out how to activate your card, change your pin, use your card overseas, and report a lost or stolen card plus more tips to help with managing and using your card.: reloadable mastercard or maestro prepaid cards are the only cards that can be loaded using the mastercard repower load network.: to make a purchase, simply tap your mastercard contactless card, key fob or smart phone on the payment reader at the checkout of participating retail locations.: for more information about your chip card, please contact your financial institution. you can always contact the mastercard assistance center either toll-free at 1-800-627-8372 or collect at 1-636-722-7111. we’ll automatically register you for sms code so you can access better security when you shop online. if you do not currently have a relationship with a financial institution or would like to get offers from various issuers, mastercard has created an online tool to assist in making decisions about which card products are available. some retail establishments (such as hotels, car rental companies, restaurants, or gas stations) may initiate electronic notices seeking validation of the gift card or approval of the anticipated purchase amount, or both.: when you use a card that is enrolled in the securecode program at participating online merchants, the merchant automatically recognizes your mastercard at the time of the transaction.: when you're ready to make a purchase, give the cashier your card or, if asked, swipe your card at the terminal. typically, there is a customer service number for your financial institution on the back of the card that you can call.: yes, mastercard contactless transactions are processed through the same financial payments network that processes billions of mastercard magnetic stripe and chip card transaction each year. when you register your gift card, you link your address, phone number, and email address (optional) to your gift card. have the option to add a surcharge at the "brand level" where the surcharge is the same for all mastercard credit cards, regardless of the card's issuer, or they can add a surcharge at the "product level" (e. please contact the mastercard assistance center either toll-free at 1-800-627-8372 or collect at 1-636-722-7111. you have a debit mastercard® or a regular debit card your new card will be issued 30 days before your old one expires. payments are a permanent feature of your mastercard credit card and cannot be turned off. plus, with any bankwest platinum mastercard we will waive your foreign exchange fees giving you dollars back in your pocket to spend on your holiday! you should contact customer service immediately by calling the number on the back of your enrolled mastercard, and report a possible fraud.: what is mastercard doing to alleviate the limited supply of bins?
PayPal Business Debit MasterCard® Cardholder Agreement
: although chip cards are relatively new in the united states, they have been used elsewhere for many years. typically, there is a customer service number for your financial institution on the back of the card. please note that if you have more than one contactless card in your wallet, you should remove the specific card you would like to use rather than tapping your wallet against the reader.: upon card authorization, the service provider will provide you with a confirmation number.: the emv chip card is a card embedded with a computer chip. everyday prepaid cards that have been registered include zero liability protection. you can also always contact the mastercard assistance center either toll free at 1-800-627-8372 or collect at 1-636-722-7111 and we can direct you to your issuer.: please call the mastercard assistance center toll-free from the u. customers will appreciate the fact that you allow them the flexibility to pay the way they want to pay - including by credit or debit card. cardholders should always safeguard their personal information and not respond to any suspicious emails or inquiries. you’re an additional card holder… the primary card holder will need to activate their card first before you can activate your card. mastercard offers merchants a free, optional service for a more secure in app payment acceptance called digital secure remote payment (dsrp). you continue to experience problems please contact bankwest on 13 17 19 to arrange a replacement card. replacement cards require that your financial institution issues a new account number. typically, there is a customer service number for your financial institution on the back of your card card that you can call. you registered your mastercard travel prepaid card, it may provide zero liability protection. you are a victim of a phishing attack and believe your account information may have been compromised, please contact the bank or financial institution that issued your credit or debit card to report the incident.: merchants that use card numbers to identify customers will not be able to recognize returning customers if it is the first time they are using their token since it appears as a new card number.: to the cashier, mobile payments will look like contactless card payment; except the customer may verify their mobile pin, biometric or pattern recognition on the mobile device.: what liability do i have for unauthorized purchases made on a lost or stolen mastercard? be sure to keep a record of the card number. why do i sometimes have problems using my gift card at restaurants or hair or nail salons when i have enough money left on my card to cover the purchase? you can find your issuer's contact information on the back of your mastercard and on your billing statement. you can always contact the mastercard assistance center either toll-free at 1-800-627-8372 or collect at 1-636-722-7111.: why is my card being upgraded to a chip card? you have a credit card and it’s due to expire, your new one will be issued during the last week of the month before your old card expires.: mastercard contactless is like having exact change wherever you go. so to ensure you can transact anywhere you go, your chip card also comes with a magnetic stripe. your pin, you can also use your card to make cash withdrawals of up to ,000 per day (,500 per day for platinum cardholders) from any atm in australia, and over 1 million atms worldwide that display the mastercard® logo. additionally, if the mastercard is unsigned, a merchant should request personal identification (but not record it) and ask the cardholder to sign the card before completing the transaction. once you have successfully completed testing, mastercard will provide you with the mastercard securecode logo to display on your web site in accordance with mastercard guidelines. as a result, any account information is maintained by the bank or financial institution that issues the mastercard card, and it is the bank or financial institution that also provides periodic statements, disclosures and communications to the cardholder. your new card has arrived - you can activate your card and choose your own pin straight away via online banking.: at mastercard, safety and security are foundational principles central to every part of our company and the innovative technology platforms and services we enable.. merchants that offer cash back at checkout when you make a purchase using your debit card. if your card is damaged and stops working please contact bankwest on 13 17 19 to organise a replacement. typically, there is a customer service number for your financial institution on the back of the card.. thanks to its secure encryption technology, a contactless payment is as safe as your usual card. are in control because your contactless-enabled card or device never leaves your hand at checkout.: mastercard prepaid gift cards are available at bank branches and retail locations, as well as online and via phone.: you should contact the customer service number for your financial institution, which is typically found on the back of your card.: do i need to use my debit card to get cash back? knowing your balance before you use it will help ensure that your card is accepted. typically, there is a customer service number on the back of each card.: what should i do if the financial institution that issued my mastercard says that mastercard denied my dispute? bankwest send a credit card to a po box address? you can always contact the mastercard assistance center either toll-free at 1-800-627-8372 or collect at 1-636-722-7111. you can choose not to complete a contactless transaction you can still swipe or insert your card.: in order to provide easy access to exchange rate information, mastercard has created a tool using multiple market sources (such as bloomberg, reuters, central banks and others).: mastercard rules permit the partner's logo to be a dominant feature on the face of the card.: the level of support provided and the degree of responsibility for designing and implementing the solicitations and card promotions will depend on the agreement reached between the partner and the card issuer.: mastercard securecode is a program designed to provide online merchants with the added security of having issuing banks authenticate cardholders and qualify online transactions for protection against "cardholder unauthorized" or "cardholder not recognized" chargebacks.: someone called to offer a lower rate on my mastercard but it seems to be a scam. however, not all prepaid and gift card issuers allow atm or foreign transactions. and the mastercard brand mark are registered trademarks of mastercard international incorporated. using the card should i select credit or debit when using my gift card at merchants? some merchants will permit you to use the card for part of the purchase price and pay the remainder with cash, a check, or another card.: when you make a purchase at a participating merchant and enter your registered mastercard payment details, you will automatically be prompted by your financial institution to enter your securecode. in line with mastercard's vision to build a world beyond cashtm, mastercard send aims to make payments easier, safer and more efficient for all parties. union locations will ask you to fill out a form and an agent will load the money onto your card.: by providing an option for customers to use securecode, you will gain protection from cardholder unauthorized chargebacks for fully compliant transactions., if your wallet is lost or stolen your cash is gone, however if your contactless card is lost or stolen, with mastercard's zero liability protection you are covered from the costs of unauthorised transactions as long as you do everything you can to protect yourself from fraud. your card has all the same benefits as a magnetic stripe credit card but with one major difference. you’ll only need to enter an sms code for purchases above a certain dollar amount.: will i have to get a new card to use securecode?: once you have completed compliance testing, mastercard will provide you with a securecode program identifier.: the online purchase process will not change other than that you will be prompted to provide your securecode during checkout. if you received an unsolicited phone call, email, text or social media request from an individual claiming to be a mastercard representative do not respond. no, you cannot use your gift card for atm, over-the-counter cash withdrawal, or cash back with a purchase transactions, even if you use your pin. and declines what should i do if a merchant declines my gift card? there are many card styles to choose from, some of which can be customized with unique designs, the recipient's name and personal messages. a simple tap of your card, key fob or smart phone is all it takes to pay at checkout. replacement cards require that your financial institution authorizes a new account number. if you have a sufficient available balance on your card to cover the preauthorization request, you will be permitted to continue your transaction at the pump.: you must contact the financial institution that issued your card to retrieve or reset your pin. if you believe that your question can only be answered by mastercard, click here to submit your question.: mastercard can assist you in getting a replacement card by working with the financial institution that issued your card.